Ticketed trips terms & conditions

Thank you for your interest in participating in our ticketed cruises. Before you proceed to purchase tickets, we strongly recommend you go through the following terms and conditions:

1.       Definitions

1.1.     “TEB” means The Electric Barge who’s registered office is Studio 63 Great Western Studios, 65 Alfred Road, London, W2 5EU and who’s Company Registration Number is 4613979.

1.2.     “the Premises” means The Electric Barge boat, which is moored at Grand Union Canal, Adjacent to Sheldon Square, London W2 6NA.

1.3.     “cruise(s)” means any pre-planned events or ticketed cruises which are open to the public subject to the purchase or receipt of ticket for entry.

2.       In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets to the Electric Barge ticketed cruises. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of TEB cruises.

3.       By opting to purchase, allocate or possess tickets to our ticketed cruises you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets.

4.       Please note that The Electric Barge reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website of the organiser www.theelectricbarge.co.uk. These changes will relate back to the date of purchase of cruise tickets.

5.       The price of one ticket is pre-determined by TEB. This figure is non-negotiable.

6.       The ticket you purchase represents a revocable license for you to access the premises on a specified date, when the cruise is scheduled to be hosted. The license includes the revocable right to attending the cruise. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

7.       The bearer assumes full responsibility of any tickets, once (s)he receives them. TEB has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

8.       Kindly note that TEB uses approved booking partners as the sole authorised source for purchasing cruise tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

9.       Any tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

10.    Please note that TEB tickets cannot be redeemed against cash, credits, or any other benefits.

11.    TEB has the right to investigate if there has been any violation of the ticketing terms and conditions. In case of any conflicts, the decision of TEB will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

12.    The event service will be deemed to have been delivered in its entirety as soon as the cruise starts on the specified date. From that point on, no refund requests will be entertained.

13.    If you are not able to access any particular section(s) of the premises due to delays, federal regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.

14.    If cruises are cancelled in their entirety due to any unforeseen circumstances, TEB has the sole and absolute right to:

14.1. reschedule the event, or

14.2. issue a partial/full refund, or

14.3.  not issue any refunds

15.    Please note that the decision of the issuer in such cases will be deemed final and binding.

16.    If cruises must be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

17.    Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, must be borne by the purchaser. TEB cannot be, in any way, held liable for that.

18.    All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

19.    TEB cruises are a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s). The ‘minimum age’ for attending TEB cruises is stated at the time of booking.

20.    If it is proven beyond doubt at the venue that an attendee is below the ‘minimum age’, (s)he will not be granted entry to the premises. No refunds, full or partial, will be issued.

21.    At the time of entering the event venue, you are required to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.

22.    By purchasing cruise tickets and presenting the same at the venue, you give your consent to TEB to collect certain information about yourself (name, contact number, address, email, etc.) for verification and storage.

23.    TEB does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

24.    TEB follows a zero-tolerance policy towards unauthorised drug usage or carrying at the premises, AND towards any type of behaviour/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at the premises and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

25.    In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.